Balloon FAQ

 

BalloonFactory.ae is the UAE's number one online balloon shop can deliver balloons anywhere in and around the world. Deliver a smile to someone with BalloonFactory.ae online balloon shop. Whatever the occasion, whether it's a birthday, an anniversary or a just a loving gesture, we have the perfect balloons and gifts to send. Balloons can be delivered on the same day or with next day delivery.

BalloonFactory FAQs

Please ensure you have read and understood our FAQs along with our Terms and Conditions. If you do not accept the conditions please do not use this website. Your continued use of our website, and any resulting purchases made through the BalloonFactory website, confirms your acceptance of the Terms & Conditions and FAQs.

We reserve the right to amend our FAQs at any time and it is your responsibility to read through them prior to purchase.

How much are your delivery charges?

Our standard delivery fee is 30AED and will be delivered anytime between 09:00 - 20:00 on your requested date.

 

Stock Restrictions

With the current climate across the globe, international suppliers are struggling to work within the restrictions put in place. Whilst we're working to ensure your products are exactly as advertised, there may be cases where very small amendments are made to the bunch, or the balloon, that you receive. Changes to the style of the bunch will only be made if the BalloonFactory Creative Team are happy with the overall look and feel of the bunch and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bunch ordered, our Online Sales Team will contact you with alternatives.

My Item Was Faulty

Due to the nature of our products, sometimes they may arrive not looking as intended. All of our balloons are created by hand by a team of incredibly professional and passionate balloon artists who don't allow any items to leave our studio unless they are absolutely perfect. Should your balloons end up damaged in transit, please email us a picture of your product within 24 hours of its arrival and we'll do all we can to rectify it. 

As our products are perishable, we're unable to issue discounts or refunds if an image of the faulty item isn't provided within 24 hours of arrival. 

Can I Change Or Cancel My Order?

If you need to make any changes to your order, this can happen within an hour of you placing the order. Please call us (+971 58 536 3336) or email us (customer.service@balloonfactory.ae) with the request for changes. Due to the customised & personalised nature of our products, we're unable to make any changes after this period.

If you need to cancel your order, we're able to arrange this within 5 working days before the due date of your delivery. If cancellation happens outside of this window, this will be assessed on a case-by-case basis and a cancellation fee may apply due to the products being personalised & perishable.

Can I Change The Delivery Address?

Of course! We want to make it as easy for you as possible and will certainly change the delivery address if you pop us an email or give us a call. Please note, once the item has been dispatched any changes to the delivery address will incur a 24-hour delay on your item.

Can I Send My Balloons To A Venue?

BalloonFactory can ship to any address, be it a venue, residential or commercial area; however, we always advise that you let the venue know that the balloons are arriving. Please check whether the venue recommends any specific delivery instructions for your addressing label. If the item is signed for on the date chosen, we are unable to provide a refund should the venue misplace them.

Caring For Your Balloon

Our Inflated Balloons last for up to 5 days depending on how the balloons are stored. 

Our balloons are designed for display and not to be used as a toy. The balloons need to be stored at room temperature in order to be in the best condition possible. You can leave these in or outside the delivery box however, we will always advise double-checking the products when they arrive to ensure you are happy with them.

Some balloons, such as our Number & Character packages, arrive on multiple weights so that they can be displayed individually. This may result in the ribbons getting tangled during transit and can be easily separated once out of their box. We're unable to provide refunds for tangled ribbons.

Data Protection

Due to Data Protection, we're unable to discuss orders (including who the item is from, resends or faulty items) with the recipient if they are not also the billable customer. For any queries regarding the order you've received, please have the billable customer get in contact with us.

Can I Return My Items?

We are unable to accept returns of inflated orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.

Damaged, Lost or Missing Goods Refunds

If an item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.

If for some reason your balloons are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will re-imburse any postage costs incurred)

Damaged or lost orders must be reported to us within 7 days of the chosen delivery date.

Under any other circumstances, refunds are given at the discretion of BalloonFactory.

The Recipient Wasn't Home

Whilst we understand that sending a gift is ideally to be a surprise, we do suggest that you let your recipient know that they have a parcel coming so they can let you know if they will be available to sign for the gift. If they are not at home the courier will try and leave the item in a safe place in the vicinity, only if that is possible or another person is available to receive the order safely . We are unable to issue any delivery charge or item refunds if the recipient is not at home.

If I want to send a gift anonymously, is this possible?

Yes, no information other than your message for the card is ever passed to recipients. If you wish any billing information to be displayed, please specify so under special requests.

Complaints

We endeavor to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.

How To Shop Online

1. Select your product
2. Add a little something extra
3. Fill in recipient details
4. Make your gift extra special by adding your own personalised message.
5. Arrange delivery
6. Select the delivery date & address including a nominated delivery day.
7. Fill in billing details

Secure payment
8. Select your payment method and fill in your details
9. Place your order
After you have completed your first order you can use your email address and password to sign in on future visits to this site.

Same Day Delivery

We offer a same day delivery service for all orders placed before 6:00 PM.
If you require this service please Contact us and we shall advise on availability and pricing.

Next Day Delivery

Balloon delivery is available nationwide including the following areas; Abu Dhabi, Dubai, Ras al Khaimah, Umm al Quwain, Sharjah and Ajman.